This policy explains what personal data the Medicine Note app collects, why, and what choices you have. Medicine Note is operated by MAKESENSE SOLUTION CO., LTD. ("we", "us"), a company registered in Thailand (registration no. 0105568000319) at 2 Soi Udomsuk 30 Yaek 4, Bang Na Nuea, Bang Na, Bangkok 10260, Thailand.
1. Information we collect
- Account information. Your email address, or the name and email address you share when you sign in with Google, Facebook or Apple (Apple on iOS only). We use it only to sign you in and identify your data.
- Onboarding information. Your answers during setup, such as who the app is for, how you heard about us, your medications, missed doses and routine, your sex, date of birth, weight, height and goals, and your display, sound and permission preferences. We store these on our servers for every account, Free or Premium, to set up the app and improve the product. We never share them with advertisers.
- People you add. Names, avatar emoji and photos of people or pets you track, such as a child or a parent, and their medication records. Add someone only if you are entitled to manage their information. Other users cannot see them.
- Health and medication data. Medication, supplement, dose and schedule records; injection-site history; stock levels; side-effect and health diaries; lab results; weight, body fat, blood pressure and pulse; and photos you attach.
- Label photos. When you scan a medicine label, the text is read on your device using Google ML Kit. The photo is not sent to Google for this.
- Apple Health (iOS only). With your permission, the iOS app reads weight, body fat and blood pressure. It does not write to Apple Health. The Android app does not read Health Connect or other health apps.
- Device identifier. Used only to enforce the Free plan's one-device limit. On Android it is derived from the Android ID in a way that does not reveal it, or is a random ID if none is available. On iOS it is a random ID stored in the Keychain. It is not used for advertising.
- Subscription feedback. If you cancel Premium, you may give a reason and a comment, which we store with your account.
- Purchase information. Google Play or the Apple App Store handles payment. RevenueCat tells the app whether your subscription is active. We never receive your card details.
- Advertising data (Free plan only). Google AdMob may collect your advertising ID, IP address, and usage and device information to show and measure ads. Where required, the app shows Google's consent form before ads are personalised. If you decline, you see non-personalised ads. Premium users see no ads.
2. Your health data
You choose what health data to enter. We use it only to run the app for you. You can delete any record in the app, or delete your account. Health and lab data are never used for advertising and never shared with advertisers.
3. Where your data is stored
- Free plan. Medication, dose, lab, diary and body-metric records and photos stay only on your device. Your account details, settings (including height and the people you add) and onboarding answers are stored on our servers.
- Premium. Your records, including photos, sync to our servers hosted by Supabase, so they are available on all your signed-in devices. Row-level security limits access to your own account. Our internal access is limited to running and supporting the app.
- Server location. Our Supabase servers are in Southeast Asia (Singapore). If you live in another country, your data is stored and processed there.
- Device backups. Google or Apple may back up app data under your own account. These backups are made by them, not by us.
- When Premium ends. You move to the Free plan and keep the copy on your device. Records synced while you were Premium stay on our servers, no longer syncing, until you delete your account.
4. How we use your data
Only to run the app: signing you in, syncing, enforcing the device limit, managing subscriptions, showing ads on the Free plan, and improving the product using onboarding answers. We do not sell personal data and we do not share it with data brokers.
5. Service providers
- Supabase: sign-in, database and file storage
- RevenueCat: subscription management
- Google AdMob: ads on the Free plan
- Google ML Kit: on-device text recognition for label photos
- Google Play and the Apple App Store: billing
- Google, Facebook and Apple: optional sign-in (Apple on iOS only)
We do not use third-party analytics or crash-reporting tools. Onboarding answers are our own first-party analytics, stored in Supabase.
6. Your choices and rights
- Export your data from Settings in the app.
- Cancel Premium in Settings, then Manage Subscription, which opens Google Play or the App Store.
- Manage ad personalisation in your Android or iOS ad settings, and Apple Health access in iOS Settings.
- Delete your account in Settings, then Delete Account, or by email. See how to delete your account.
- Questions about your data, or can't open the app? Email admin@makesensesolution.com.
7. How long we keep data
We keep account data while your account is active. When you delete your account, your data stays on our servers for 30 days, so you can change your mind. After 30 days, a daily job permanently deletes your photos and files, your login account and all data linked to it, including onboarding answers and subscription feedback. Data on your device stays until you remove the app. Device backups may keep copies until they are deleted.
8. Children
The app is not directed at children under 13, or the minimum age in your country, and we do not knowingly collect their data. The account holder must be an adult. A parent or guardian may enter information about a child in their care.
9. Security
Data is sent over encrypted connections, and access to synced data is limited to your own account. No system is perfectly secure, so keep your password private and your device locked.
10. Changes to this policy
When we update this policy, we change the "Last updated" date above and, where required, tell you in the app.
11. Contact
MAKESENSE SOLUTION CO., LTD.
2 Soi Udomsuk 30 Yaek 4, Bang Na Nuea, Bang Na, Bangkok 10260, Thailand
Email: admin@makesensesolution.com · Phone: +66 81 855 6689